Shipping & Returns
We ensure fast, reliable shipping and simple, hassle-free returns, with support every step of the way.
🚚 Shipping & Returns
Shipping Information
At House of Succulents, we take great care in packing and delivering your plants so they arrive healthy and beautiful.
🌱 Shipping Locations
We currently ship within South Africa only.
📦 Processing Time
- Orders are processed within 2–4 business days
- Orders placed on weekends or public holidays will be processed the next business day
🚛 Delivery Time
- Standard delivery takes 3–7 business days, depending on your location
- Delivery times may vary due to weather conditions or courier delays
🌿 Packaging
All succulents are carefully packed using protective materials to ensure:
- Safe transit
- Minimal stress to the plant
- Healthy arrival at your doorstep
💰 Shipping Fees
- Care Level: Easy
- Light: Bright, indirect sunlight
- Water: Low – allow soil to dry between watering
- Perfect For: Homes, offices, gifts, and minimalist spaces
🌵 Live Plant Policy
Because plants are living item
Our collections are perfect for:
- Minor cosmetic changes (colour variation, size differences) are natural
- Each plant is unique and may vary slightly from photos
- We always ensure plants are healthy and well-rooted before shipping.
🔁 Returns & Refunds
❌ Change of Mind
Unfortunately, we do not accept returns for live plants due to their perishable nature.
⚠ Damaged or Incorrect Orders
Because plants are living item
- Damaged
- Incorrect
- Or in poor condition
Please contact us within 24 hours of delivery.
What to Do:
- 1.Email us at info@royalblue-meerkat-989554.hostingersite.com
Include:
- Your order number
- Clear photos of the plant and packaging
We will assess the issue and offer:
A replacement
Or a refund (where applicable)
🌿 Refund Processing
Approved refunds will be processed within 5–7 business days to the original payment method.
📞 Need Help?
If you have any questions about shipping or returns, feel free to contact us.
- Email: info@royalblue-meerkat-989554.hostingersite.com
- Location: South Africa
- Business Hours:
- Mon – Sun: 10:00am – 7:00pm
- Closed on weekends
Bring Natural Beauty Into Your Space
Explore our succulent collections and find the perfect plant for your home or garden.